Skip to main content

Help

Common questions

Where's my download?

Your download link is on the success page after purchase. Bookmark that page—you'll need it if you reinstall. Lost it? Send us a message with your order email and we'll dig up a new one.

How do I install it?

Run the installer, restart your DAW, and IcePick should show up in your effects list. Mac only for now (macOS 10.13+, Intel or Apple Silicon, VST3 / AU / AAX).

Will it work in my DAW?

In theory, anywhere VST3, AU, or AAX is supported. In practice, we've only run it through real sessions in Ableton, Logic, and Pro Tools so far — Cubase, Studio One, Reaper, and FL Studio should be fine but we can't promise until someone tries. If you do, tell us how it goes.

Can I install it on more than one computer?

Yep, up to 2 computers at a time. Install it wherever you work. Need to swap one out? Email us your license key and we'll free up a slot.

Can I try before I buy?

Yes! Start a 14-day free trial from the homepage. Full functionality, no credit card required. If you like it, buy it. If not, it just stops working.

Why is it so cheap?

Launch pricing. We need early users to tell us what to improve. Once we've learned enough from real sessions, the price goes up.

Do I have to pay for updates?

No. You pay once, every update is free. If we ever release a v2.0 way down the line, we'll figure out something fair for early buyers.

Send us a message

Bug reports, feature ideas, existential questions about sibilance—we read everything and usually reply within 24 hours.

Message sent! We'll get back to you within 24 hours.

← Back to home

Or email us directly at support@arcticlabsaudio.com