Privacy Policy

When You Buy Something

• • Your email address (for order confirmation and backup download links)
• • Payment information (handled by Lemon Squeezy as Merchant of Record, so we never see your card details)
• • Billing address (required by payment processors for fraud prevention)
• • Purchase history (so we can help with support requests)

When You Use the Plugin

• • Machine identifier (a hash of hardware info, so we can't identify your actual hardware)
• • License validation timestamps (when the plugin checks in)
• • Plugin version (to know what features are available)

This is used to verify your license and prevent sharing. We also use how frequently the plugin checks in (a running count, no content) to decide which tips to send during your trial, for example whether to send install help or usage tips. Usage data is only linked to your license where the Usage Data section below says so. You can turn it off at any time.

Usage Data

IcePick sends usage data so we can find bugs and improve it. This includes things like which features are used, how long analysis takes, and when errors happen. It never sends audio, file names or project contents.

Some of this is anonymous and cannot be linked back to you. That part is on everywhere.

The rest is linked to your licence, so we can see how one person's use changes over time. That part is on by default, with a clear notice in the installer licence and an easy way to turn it off, in these countries only: United States, United Kingdom, Switzerland, Australia, New Zealand, Japan, Singapore, Mexico, the Philippines, South Africa, Kenya and Brazil.

In these countries, we rely on our legitimate interest in finding bugs and improving IcePick. You can object at any time by turning it off in IcePick under "Help improve IcePick".

Everywhere else, including Norway, the EU and EEA, and Canada, IcePick asks your permission first.

Which of the two applies is decided by your computer's region setting.

You can turn usage data off at any time in IcePick, under "Help improve IcePick".

On Windows, IcePick uses Microsoft DirectML to speed up analysis. DirectML may collect information about its use and send it to Microsoft, under Microsoft's own license terms and privacy statement.

Audio is only ever sent if you choose to contribute a take, under the Contribution Terms. For where files live on your computer and what IcePick connects to, see Good to know.

If You Choose to Contribute a Take

IcePick doesn't send audio. That's true no matter what else you've switched on above. None of it includes your audio. The only way that ever changes is if you go looking for it yourself. There's a "Contribute this take…" option in Settings that lets you send one vocal, along with its edits, to help train the detector.

It works like this: nothing leaves your machine until you pick a specific take and confirm you want to send it. Every single time. There's no toggle that quietly keeps sending takes after the first one, and no standing permission you grant once and forget about. One take, one confirmation, one upload.

To find a contribution again if you ever ask us to delete it, we store a one-way reference derived from your license, deliberately computed differently from anything in the usage data described above, so the two can't be lined up against each other. It exists so we can find your takes and delete them, and we don't use it for anything else. Linkable enough to delete. Never linked for insight.

This is why "no audio is ever collected" stays true for everyone who never touches this option. Contribution is kept entirely separate from everything else in this policy, by design, not by accident.

When You Start a Trial

• • Your email address (to send your license key, download link, and a few tips during the trial)
• • Machine identifier (one trial per computer)
• • Your IP address and browser user-agent (to detect abuse like bulk fake-email signups)
• • The country you started the trial from, saved with your trial, so we can see where trials come from and which countries go on to buy. Your browser doesn't send it: our CDN, CloudFront, works it out from your connection when your request reaches it and passes us a two-letter code like "US" or "DE". Nothing finer than the country, no region or city.

Trial emails: one welcome email with your license, plus 3–4 short tips during your 14 days. Unsubscribe link in every one. After your trial ends, we may email you once to ask why you didn't buy, and to read your answer if you reply. Reply "stop" and we won't email you again.

If you convert from a trial to a paid license, we link your trial machine identifier to your purchase so your existing activations and preferences carry over.

When You Contact Support

• • Your email address and name
• • Whatever you tell us in your message
• • System info if you share it (helps us troubleshoot)

When You Visit the Site

• • Basic analytics (which pages you visit, how long you stay)
• • Device and browser info (to fix bugs and make the site work better)
• • IP address (standard web stuff, helps prevent fraud)

We use Google Analytics 4 with IP anonymization and Consent Mode v2, so analytics cookies fire only after you opt in via the banner. No cross-site following, no ad personalization, no audience selling. See our Cookie Policy for the full list.

Separately, and whether or not you accept the banner, we count how far visitors get through the buying steps: landed, saw the price, saw the free-trial offer, clicked buy or rent to own, went to checkout, bought, or started a free trial. This runs on our own server, sets no cookie, and stores no IP address and no browser fingerprint. All it records is a random number your browser makes up for the tab you're in, which is thrown away when you close the tab and which we delete after 30 minutes either way, plus whether your screen is phone-sized or larger (just that one word, not the screen's size or what device it is), plus the country you're visiting from. Your browser doesn't send the country: our CDN, CloudFront, works it out when your request reaches it and passes us a two-letter code like "US" or "DE". We never store your IP address for it, and we get nothing finer than the country, no region or city. It can't be linked to you, to a previous visit, or to anything you do on any other site. Before those rows are deleted we add one to a daily total for each step, to a second daily total for each step split by the same rough traffic source (Instagram, X, Threads, TikTok, a search engine, the buy buttons inside IcePick, or direct), to a third split by phone or larger screen, and to a fourth split by country, still plain numbers with nothing else attached, so we can see the shape of the funnel over time, by channel, by device and by country. It exists so we can tell whether the site is working, and which countries to advertise in and how to price for them, without handing Google more than we already do.

Newsletter (If You Sign Up)

• • Your email address
• • Whether you opened emails (so we know if anyone's reading)

Every newsletter email includes a one-click unsubscribe link in the footer. You can also email support@arcticlabsaudio.com with "Unsubscribe" in the subject. We send maybe one email a month, if that.

Third Parties We Work With

• • Lemon Squeezy (LemonSqueezy Inc., USA): Our Merchant of Record. Handles payment processing, billing, sales tax/VAT collection, and the legal sale of the license. They see your name, email, billing address, and payment info. We don't. Cross-border transfers from the EU/EEA rely on Standard Contractual Clauses. Their privacy policy.
• • Postmark (ActiveCampaign LLC, USA): Sends transactional emails: purchase confirmations, license keys, download links, support replies. They process email content for delivery only. Cross-border transfers from the EU/EEA rely on Standard Contractual Clauses.
• • Amazon Web Services (AWS, USA, us-east-1 region): Hosts our website and backend infrastructure (CloudFront, S3, Lambda, RDS). Cross-border transfers from the EU/EEA rely on AWS's EU Standard Contractual Clauses and Data Processing Addendum.
• • Microsoft 365 (Microsoft Corporation, USA): Hosts our support mailbox, support@arcticlabsaudio.com. Emails you send us, and our replies and occasional personal emails to you, are stored there. Cross-border transfers from the EU/EEA rely on Microsoft's Standard Contractual Clauses and Data Protection Addendum.
• • Anthropic (Anthropic PBC, USA): When you email or message us, the text of your message is sent to Anthropic's Claude to suggest a draft reply. One of us reads every message and writes or edits the reply ourselves. Anthropic does not use this content to train its models. Cross-border transfers from the EU/EEA rely on Standard Contractual Clauses.

Who We Don't Share With

We don't sell, rent, or trade your data. Ever. No advertisers, no data brokers, no "partners" who want to spam you.

The only exception is if we're legally compelled to share something: a court order, valid law enforcement request, or regulatory investigation. We'll notify affected users unless prohibited by law.